Contacting Us About Photo Days Only

Please note that the Photo Days are organised by Captivelight Photo Days and bookings are made through them. Captivelight can be contacted by:

Website: www.captivelight.co.uk
Phone: 07899 700800 (24 Hour Answer Phone)
Email: captivelightuk@gmail.com

Booking
If you are booking a day please don’t forget to include your Name, Email Address and a Contact Phone Number as well as the date and kind of day that you are booking. Send your booking to captivelightuk@gmail.com

We may not respond to any other methods such as Facebook Messaging, SMS Texting etc.

We will try to reply to any messages within 1 working day although there may be times when this takes longer. Please note that for Photo Days our office hours are Monday to Friday 10Am to 4PM.


Deposits And Booking

Upon booking your day with us we will send you an Invoice for the Deposit Payment that must be paid before your bookings are confirmed. At present payments can be made using most cards via PayPal or by direct bank transfer. Please email us at captivelightuk@gmail.com if you would like to pay by bank transfer.

All Deposits are non-refundable. In the event of us being unable to run the day for any reason (such as bad weather or equipment failure) you will be offered the opportunity to re-book on another day.

In the event of you being unable to attend on the day you booked, provided that you give us at least 24 hours notice we will offer you the opportunity to re-book another day from our available dates. If you provide less than 24 hours notice any offer to re-book will be at our discretion and you may lose your deposit payment.

If you do not turn up on the day without informing us at least 24 hours in advance you will lose your deposit and will not be offered to return on another available day. Should you book another day with us you will be asked to pay the full amount of the day at the time of booking.


Bad Weather Policy

We are not responsible for the weather. Our decision to run our outdoor photo days is made 24 hours in advance using a variety of different weather forecast sources and sometimes they, and we, will get it wrong.

Our indoor Liberty’s Birds Of Prey Studio day is held inside a barn that is also used for public flying displays when it is raining which means that we may have to vacate the area for around 30 minutes whilst the display goes ahead. Should this effect our program we will make up any lost time at the end of the day.

If we cancel a day due to the weather we will try to inform you by either telephone or email of our decision as early as possible.

If we cancel a day for any reason including the weather you will be offered the opportunity to return on another available day of your choosing.

If you choose not to turn up on the day that you booked without any prior notice and without any cancellation from us you will lose your deposit that was paid for that day. If in doubt please telephone or email us.

We suggest that if you are traveling any distance you contact us 24 hours before via telephone to confirm our decision.


Cancellation

We reserve the right to cancel any of our days at any time for any reason. These reasons could include, but are not restricted to, illness, welfare of our birds and animals, mechanical and equipment breakdown or failure, weather and weather damage as well as disease control measures such as “bird flu”. Obviously it is not in our interest to cancel any of our days and we will do as much as we reasonably can to avoid doing so.

If you cancel your booking with us we require at least 24 hours notice or more. Please note that any deposits that have been paid are non-refundable.


Gift Vouchers

Photo Day Gift vouchers can be bought directly from our website here: Gift Vouchers

Gift Vouchers are non-refundable, cannot be exchanged for cash, and are valid for one year from the date of issue.

One Gift Voucher is valid for one person to participate on one photo experience on one day.

Once you have booked a day using a Gift Voucher that voucher is deemed to have been used on that day. If you do not turn up on the day without giving us 24 hours notice the Gift Voucher will be considered as used and expired. If you give us at least 24 hours notice you may swap that voucher to be used on a different day of your choice.


Studio Based Days

Some of our days take place in an indoor studio environment. On these days we will provide the flash units, light stands, back ground stands, as well as a limited selection of light diffusers/reflectors, backgrounds and props of our choosing.

We also provide simple standard fitting flash triggers which fit on the vast majority of cameras that have a standard flash “hotshoe” mount. Some Sony (and old Minolta) cameras have a non-standard flash fitting for which adapters are available to convert them to a standard fitting. If you have a Sony camera it is worth checking with Sony as to whether or not you will need an adapter. It is your responsibility to provide one if required as we do not provide them. Adapters can be bought quite reasonably from outlets such as Amazon and Ebay.


Copyright

Photos that you take on our Photo Days that only include the birds, animals or non human subjects are yours to do with as you please.

Any photos that include members of staff from Liberty’s or Captivelight can only be used commercially if the person in the photograph agrees and signs a model release form. To obtain a model release for any commercial use may require a fee to be paid.

Commercial use is defined as using the picture/image in any form to obtain payment or gain in any form. If in doubt please ask.


General Terms And Conditions

1: We are not responsible for your equipment or belongings when you attend our days and we provide no facilities for their storage or safety. Your equipment and belongings are your responsibility at all times.

2: It is your responsibility to dress appropriately on the day with regard to weather conditions, environment and temperature. Some of our days take place outdoors and we advise that you wear clothing that is appropriate to the activities and conditions.

3: Children under the age of 18 must be accompanied by a responsible adult on the day.

4: Non participants such as partners are welcome to come on the day but will have to pay a normal entrance fee to the Centre for any days that take place in the Centre and will not be included in any meals provided by the Centre for participants. For the days that take place outside of the Centre there is no charge.

5: We do not tolerate any discrimination on the grounds of ethnicity or race, religious beliefs or a person’s age or sex, nor do we tolerate any abusive behavior towards other clients or staff. Anyone being abusive may be asked to leave. If you feel that you are being the subject of any abuse on the day please see the group leader with your concerns.

We reserve the right to change any information contained on this page at any time at our discretion and without notice.